We had 15 minute stand ups every morning with an hour meeting every day. You could also check the website for VTO (voluntary time off) no need for permission if it was in there you could take it, same with the overtime. You go into a website and choose what days and time you want and that was it. They offered a lot of overtime especially around the holidays. There was several break rooms on each floor and they always provided free coffee and creamers to employees. People always had their desks decorated and the walls were decorated, it almost felt like being in kindergarten again. Windows were everywhere so it helped make you feel happy. Other peoples experiences could very well be different. To this day I still brag about them to others I work with and always use them as an example. I dont know how PayPal is today, but I worked there between 2014-1016. Preposterous! I thought, you did not train (nor did you hire) me to do this "Well use your resources" managers would say referring to a centralized "hub" of information.īut here was the catch - the new implementations that PayPal set forth and the managers who tried to enforce them told me that by all means necessary (other than transferring them to the department they needed to go to) that I needed to assist the customer who was again calling in for a different department, with a complaint, concern, or question that I've never heard of before while stumbling through "my resources" that I needed to take care of the caller in the same time frame that it would take me to assist customers with issues in which I've been WELL versed.ĭidn't make sense to me but I needed my job and enjoyed my $900 or so bi-weekly check. I was hired to be in the "general" customer service department, you know help with what you can, and then route the other calls to their appropriate departments so that trained employees in those departments can assist.Īs time went on however managers began to demand that instead of you routing calls to different departments that you actually handle these calls yourself. Upon being hired at PayPal with an offering of $12.25 per hour back in 2013 I thought to my self "Wow this is a great company, with great pay!" boy was I wrong.Īs my time at PayPal progressed I started realizing a lot of what I was turning a blind eye to before.
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